Terms And Conditions

Gardeners North Ockendon Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners North Ockendon provides gardening and related services to domestic and commercial customers. By booking or accepting any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation that requests or receives services from Gardeners North Ockendon.

Services means any gardening, grounds maintenance, soft landscaping, clearance, or related work provided by Gardeners North Ockendon.

Contract means the agreement between Gardeners North Ockendon and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation.

Visit means any single attendance at the Customer’s premises by Gardeners North Ockendon to carry out the Services.

2. Booking Process

2.1 Bookings for Services may be made by the Customer via enquiry, quotation acceptance or written confirmation from Gardeners North Ockendon.

2.2 All bookings are subject to availability and are not confirmed until Gardeners North Ockendon has issued a booking confirmation or has attended the premises and commenced work by agreement with the Customer.

2.3 Gardeners North Ockendon may request information regarding the property, access, parking, existing garden condition, and any specific requirements before accepting a booking. The Customer agrees to provide accurate and complete information so that an appropriate estimate or quotation can be given.

2.4 Any quotation provided is based on the information supplied by the Customer and on normal working conditions. Gardeners North Ockendon reserves the right to revise a quotation or apply additional charges if the actual conditions differ materially, if extra work is requested, or if obstructions or hazards are discovered that were not disclosed prior to the booking.

2.5 Quotations are normally valid for a limited period specified at the time of issue. If no period is specified, the quotation will be valid for 30 days from the date of issue, after which Gardeners North Ockendon may revise prices and terms.

2.6 By accepting a quotation or allowing the Services to commence, the Customer confirms acceptance of these Terms and Conditions and authorises Gardeners North Ockendon to proceed with the agreed work.

3. Access and Customer Responsibilities

3.1 The Customer must provide suitable and safe access to the property on the agreed date and time of the Visit. This includes ensuring that gates are unlocked, access codes are supplied where necessary, and any restrictions are removed or communicated in advance.

3.2 The Customer must ensure that the working area is reasonably clear of obstacles such as toys, furniture, animal waste, and personal items. If the area is not suitably prepared and additional time is required to clear it, Gardeners North Ockendon may charge for the extra time or, if the Visit cannot progress, treat it as a cancellation.

3.3 The Customer is responsible for supervising any children or pets during the Visit and ensuring they are kept away from machinery, tools, and working areas.

3.4 The Customer must inform Gardeners North Ockendon of any known underground services, cables, pipes, irrigation systems, tree preservation orders, or other relevant restrictions before work begins. Gardeners North Ockendon will not be liable for damage or delays arising from undisclosed information.

4. Scope of Services

4.1 The Services will be performed with reasonable care, skill, and professionalism, consistent with industry standards for gardening and grounds maintenance in the United Kingdom.

4.2 The exact scope of work will be as agreed in the quotation, booking confirmation, or subsequent written variation. It is the Customer’s responsibility to check that the described Services meet their requirements.

4.3 Minor variations to the scope of work may be agreed on site where practical. Substantial changes or additions may require a revised quotation and may not be completed during the same Visit.

4.4 Gardeners North Ockendon reserves the right to decline work that is unsafe, unlawful, or beyond its expertise or capacity, including but not limited to work at extreme heights, work requiring specialised machinery not available, or work that would breach environmental or planning regulations.

5. Pricing and Payments

5.1 Prices for Services will be as set out in the quotation, agreed hourly rate, or current price list as notified to the Customer. Prices may be based on an hourly rate, a fixed fee per Visit, or a project sum.

5.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling and are exclusive of any taxes or charges that may apply under UK law.

5.3 Payment terms will be confirmed at the time of booking or on the invoice. Unless alternative arrangements have been agreed in writing, payment is due immediately upon completion of the Visit or within the period stated on the invoice.

5.4 Gardeners North Ockendon may accept payment by cash, bank transfer, or other agreed method. The Customer is responsible for ensuring that full payment reaches Gardeners North Ockendon by the due date.

5.5 For ongoing or regular maintenance services, Gardeners North Ockendon may invoice after each Visit or at agreed intervals. The Customer must keep their payment details and billing information up to date if applicable.

5.6 If the Customer fails to make payment by the due date, Gardeners North Ockendon may charge interest on the overdue amount at the statutory rate and may suspend further Services until all outstanding sums are paid in full.

5.7 Gardeners North Ockendon may require a deposit for larger projects or new Customers. Any deposit requirements will be specified before the Contract is formed. Deposits are normally non-refundable once materials have been ordered or work has commenced, save as required by law.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or request to reschedule a Visit by giving Gardeners North Ockendon advance notice. The required notice period will usually be 24 hours for standard maintenance Visits and longer for larger projects, as stated in the quotation or booking confirmation.

6.2 If the Customer cancels a Visit with less than the required notice, Gardeners North Ockendon may charge a cancellation fee to cover time lost and any unrecoverable costs.

6.3 If Gardeners North Ockendon is unable to attend a Visit due to unforeseen circumstances such as severe weather, illness, vehicle breakdown, or other events beyond its reasonable control, it will notify the Customer as soon as practicable and arrange a new date. Gardeners North Ockendon will not be liable for any loss or inconvenience arising from such rescheduling.

6.4 Gardeners North Ockendon reserves the right to cancel any booking at its discretion, including where the Customer has provided misleading information, has not paid sums due, or where continued work would present a safety risk or breach the law. Any advance payments for Services not yet performed will be refunded in such circumstances, except where the Customer is at fault.

7. Waste Removal and Environmental Regulations

7.1 Gardeners North Ockendon will manage green waste in accordance with applicable waste and environmental regulations in the United Kingdom.

7.2 Unless specifically included in the quotation, the standard Service does not automatically cover the removal of green waste or other materials from the Customer’s property. The quotation or booking confirmation will state whether green waste removal is included, available as an additional charge, or is to be disposed of by the Customer.

7.3 Where Gardeners North Ockendon agrees to remove green waste or other waste, the Customer acknowledges that this may be subject to separate charges to cover transport, disposal fees, and compliance with relevant regulations. These charges will be communicated in advance where possible.

7.4 Gardeners North Ockendon will not remove hazardous, contaminated, or restricted waste. This includes but is not limited to asbestos, chemicals, oils, treated timber containing restricted substances, or similar materials. The Customer is responsible for arranging appropriate specialist disposal of such items.

7.5 For Customers who prefer to retain green waste on site, Gardeners North Ockendon may, by agreement, leave clippings, branches, and other garden debris in a designated area, for use as compost or mulch. The Customer remains responsible for any ongoing management or use of such materials.

8. Health and Safety

8.1 Gardeners North Ockendon will take reasonable steps to carry out all work safely, using appropriate tools, protective equipment, and safe working practices.

8.2 The Customer agrees to cooperate in maintaining a safe working environment. This includes keeping children and pets away from the working area and avoiding interference with tools, machinery, or materials.

8.3 Gardeners North Ockendon may stop work or refuse to commence work if conditions are unsafe, including extreme weather, dangerous structures, or aggressive behaviour. In such cases, the Visit may be treated as a cancellation by the Customer if the conditions are within the Customer’s control.

9. Liability and Limitations

9.1 Gardeners North Ockendon will use reasonable care and skill in performing the Services and will take reasonable precautions to protect the Customer’s property. However, minor damage or disturbance inherent in gardening work, such as scuffing to lawn surfaces, minor marks to paving, or unavoidable soil displacement, is considered normal and does not constitute negligence.

9.2 If Gardeners North Ockendon is found liable for loss or damage to the Customer, that liability shall, to the fullest extent permitted by law, be limited to the lesser of the cost of remedying the damage or the total price paid by the Customer for the specific Visit or project giving rise to the claim.

9.3 Gardeners North Ockendon will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss arising from delays, unless such loss cannot lawfully be excluded.

9.4 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be legally limited or excluded under UK law.

9.5 The Customer is responsible for the ongoing care and maintenance of plants, lawns, and landscaping once the Visit is complete. Gardeners North Ockendon cannot guarantee the long-term survival or performance of living plants, as this will depend on weather conditions, soil conditions, pests and diseases, and the Customer’s own maintenance and watering practices.

10. Complaints and Service Issues

10.1 If the Customer is dissatisfied with any aspect of the Services, they should inform Gardeners North Ockendon as soon as possible, preferably within 48 hours of the Visit, so that the issue can be investigated.

10.2 Gardeners North Ockendon will aim to resolve complaints promptly and fairly, which may include revisiting the property to inspect the work and, where appropriate, carrying out reasonable remedial work.

10.3 The Customer must allow Gardeners North Ockendon an opportunity to inspect and, where appropriate, remedy any alleged defect before arranging for third parties to carry out corrective work. Gardeners North Ockendon will not be responsible for costs incurred where no such opportunity was afforded.

11. Force Majeure

11.1 Gardeners North Ockendon shall not be liable for any delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather conditions, strikes, accidents, transport disruption, or other similar events.

11.2 In such circumstances, Gardeners North Ockendon will notify the Customer where reasonably possible and the time for performance will be extended for the period of delay or an alternative date will be agreed.

12. Termination of Ongoing Services

12.1 For regular or ongoing maintenance arrangements without a fixed end date, either party may terminate the arrangement by giving reasonable notice, typically one billing cycle or as otherwise agreed in writing.

12.2 Gardeners North Ockendon may terminate ongoing Services immediately if the Customer persistently fails to provide access, fails to pay sums due, behaves abusively or unreasonably, or otherwise materially breaches these Terms and Conditions.

13. Privacy and Data Protection

13.1 Gardeners North Ockendon will collect and use personal information about the Customer only as necessary to arrange and provide the Services, to manage the Contract, and to comply with legal obligations.

13.2 Personal information will be handled in accordance with applicable UK data protection laws. Customer details will not be sold to third parties. Information may be shared with trusted partners or subcontractors where this is required for the delivery of the Services.

14. Changes to These Terms

14.1 Gardeners North Ockendon may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will normally apply to that specific Contract.

14.2 Where Services are provided on an ongoing basis, Gardeners North Ockendon may give notice of updated terms. Continued use of the Services after such notice will constitute acceptance of the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.

By booking or accepting Services from Gardeners North Ockendon, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.